Under Contact details, double-check that your Alternate email is accurate and that you've provided a mobile phone number. Select your name (icon) in upper right corner > My Account > Personal Info. Use these steps if you forgot your password but you're able to sign in to Microsoft 365 because, for example, your password is saved in your browser: In the admin center, go to the Users > Active users page.Įnter an email address the user can get to, so they receive the new password, and follow up with them to make sure they got it. Less work for you! To learn how, see Let users reset their own passwords in Microsoft 365. This way you don't have to manually reset passwords for your users.
We strongly recommend that you set up self-service password reset. If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365. On the Active users page, select the user and then select Reset password.įollow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.Įnter your email address to get the new password, and then send to the user's alternate email address or give it to them in person. In the Microsoft 365 admin center, go to the Users > Active users page. Follow these steps to reset the password. When a user requests a new password, you'll receive a password reset request in email. Steps: Reset a business password for a user
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